{"id":1360,"date":"2025-10-08T15:11:56","date_gmt":"2025-10-08T13:11:56","guid":{"rendered":"https:\/\/agentaya.com\/?post_type=ai_tool&#038;p=1360"},"modified":"2026-07-10T23:31:40","modified_gmt":"2026-07-10T21:31:40","slug":"ada","status":"publish","type":"ai_tool","link":"https:\/\/agentaya.com\/es\/ai-review\/ada\/","title":{"rendered":"Rese\u00f1a de Ada"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9, .wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9[data-kb-block=\"kb-adv-heading1360_cceb85-e9\"]{font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9[data-kb-block=\"kb-adv-heading1360_cceb85-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_cceb85-e9[data-kb-block=\"kb-adv-heading1360_cceb85-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading1360_cceb85-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_cceb85-e9\"><strong><strong>Ada: Rese\u00f1a completa de la soluci\u00f3n IA definitiva para CX<\/strong><\/strong><\/h1>\n\n\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e, .wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e[data-kb-block=\"kb-adv-heading1360_fa38ba-2e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e[data-kb-block=\"kb-adv-heading1360_fa38ba-2e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_fa38ba-2e[data-kb-block=\"kb-adv-heading1360_fa38ba-2e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_fa38ba-2e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_fa38ba-2e\">Ada es una plataforma de atenci\u00f3n al cliente, que crea y gestiona <a href=\"https:\/\/agentaya.com\/es\/agentes-de-ia\/\" data-type=\"page\" data-id=\"551\">agentes conversacionales<\/a> para resolver consultas a trav\u00e9s de chat, voz, correo electr\u00f3nico y canales de mensajer\u00eda. Aunque forma parte de la categor\u00eda de agentes de IA, va m\u00e1s all\u00e1 de los chatbots de un solo canal, y permite crear flujos de trabajo complejos, personalizar con datos en tiempo real y operar de forma omnicanal en mensajer\u00eda, web, m\u00f3vil, redes sociales, voz y correo electr\u00f3nico, con capacidades multiling\u00fces y configuraciones espec\u00edficas por canal.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab, .wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab[data-kb-block=\"kb-adv-heading1360_83df66-ab\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab[data-kb-block=\"kb-adv-heading1360_83df66-ab\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_83df66-ab[data-kb-block=\"kb-adv-heading1360_83df66-ab\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_83df66-ab wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_83df66-ab\">\u00bfPor qu\u00e9 esto importa para las pymes? Para equipos peque\u00f1os y fundadores en solitario, los <a href=\"https:\/\/agentaya.com\/es\/resenas\/\" data-type=\"page\" data-id=\"109\">agentes de IA<\/a> pueden automatizar el trabajo de soporte rutinario, reducir los tiempos de respuesta y mantener abiertos los canales de ventas (especialmente apps de mensajer\u00eda como WhatsApp) 24\/7. Esa eficiencia libera al equipo para centrarse en tareas de mayor valor.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7, .wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7[data-kb-block=\"kb-adv-heading1360_2a83b9-f7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7[data-kb-block=\"kb-adv-heading1360_2a83b9-f7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_2a83b9-f7[data-kb-block=\"kb-adv-heading1360_2a83b9-f7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_2a83b9-f7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_2a83b9-f7\"><span class=\"ez-toc-section\" id=\"Veredicto_de_AgentAya\"><\/span><strong>Veredicto de AgentAya&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote review-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Esta herramienta es ideal para pymes con un alto volumen de consultas, que disponen de una base de conocimientos o FAQs claras y un presupuesto para integraciones. Su soporte en varios idiomas y la capacidad de integrarse con proveedores como Twilio para WhatsApp, la hacen pr\u00e1ctica para h\u00e1bitos de consumo regionales. Adem\u00e1s, Ada ha desarrollado soluciones espec\u00edficas para distintos sectores. En el comercio en l\u00ednea ayuda a gestionar picos de solicitudes en periodos de descuentos; en los servicios financieros y de seguros resuelve m\u00e1s del 80% de las consultas garantizando el cumplimiento normativo. En el \u00e1mbito sanitario simplifica coberturas y promueve decisiones m\u00e1s saludables. En el campo de los videojuegos mantiene a los jugadores activos y leales. En los sectores de software bajo suscripci\u00f3n y de viajes facilita ampliar la atenci\u00f3n en m\u00faltiples canales e idiomas sin incrementar los costes de personal.&nbsp;<\/p>\n<\/blockquote>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f, .wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f[data-kb-block=\"kb-adv-heading1360_7ee8dc-3f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f[data-kb-block=\"kb-adv-heading1360_7ee8dc-3f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_7ee8dc-3f[data-kb-block=\"kb-adv-heading1360_7ee8dc-3f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_7ee8dc-3f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_7ee8dc-3f\"><strong>Recomendaci\u00f3n Agent Aya:<\/strong> buena opci\u00f3n para pymes que planean escalar la experiencia de cliente y est\u00e1n dispuestas a invertir en una pila integrada de soporte; no es la mejor si buscas una soluci\u00f3n barata e inmediata sin integraciones.&nbsp;<\/p>\n\n\n<style>.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1406_200b8a-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1406_200b8a-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1406_138967-5e > .kt-inside-inner-col,.kadence-column1406_138967-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1406_138967-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1406_138967-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1406_138967-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1406_138967-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1406_138967-5e\"><div class=\"kt-inside-inner-col\">\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd, .wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd[data-kb-block=\"kb-adv-heading1360_2c037b-bd\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd[data-kb-block=\"kb-adv-heading1360_2c037b-bd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_2c037b-bd[data-kb-block=\"kb-adv-heading1360_2c037b-bd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_2c037b-bd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_2c037b-bd\"><span class=\"ez-toc-section\" id=\"Puntuacion_de_la_resena\"><\/span>Puntuaci\u00f3n de la rese\u00f1a&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table review-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Categor\u00eda<\/strong><\/td><td><strong>Puntuaci\u00f3n<\/strong><\/td><td><strong>Descripci\u00f3n<\/strong><\/td><\/tr><tr><td><strong>Caracter\u00edsticas y funcionalidad<\/strong><\/td><td>\u2b50\u2b50\u2b50\u2b50 4.5 \/ 5<\/td><td>Omnicanalidad, voz e ingesti\u00f3n de contenido muy potentes.<\/td><\/tr><tr><td><strong>Integraciones<\/strong><\/td><td>\u2b50\u2b50\u2b50\u2b50 4.5 \/ 5<\/td><td>Integraciones nativas y APIs REST conectan el agente de IA con CRMs, voz, email, chat y m\u00faltiples fuentes de contenido.<\/td><\/tr><tr><td><strong>Idioma y soporte<\/strong><\/td><td>\u2b50 \u2b50\u2b50\u2b504 \/ 5<\/td><td>Motor multiling\u00fce con detecci\u00f3n de idioma y traducci\u00f3n: hasta 60 idiomas en base de conocimientos y correo, y 42 nativos en voz, incluido el espa\u00f1ol.<\/td><\/tr><tr><td><strong>Facilidad de uso<\/strong><\/td><td>\u2b50\u2b50\u2b50 3.5 \/ 5<\/td><td>Herramienta low-code, onboarding empresarial, pero la implementaci\u00f3n puede ser algo compleja.<\/td><\/tr><tr><td><strong>Relaci\u00f3n calidad-precio<\/strong><\/td><td>\u2b50\u2b50\u2b50 3 \/ 5<\/td><td>Excelente retorno a escala.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67, .wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67[data-kb-block=\"kb-adv-heading1360_e38023-67\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67[data-kb-block=\"kb-adv-heading1360_e38023-67\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_e38023-67[data-kb-block=\"kb-adv-heading1360_e38023-67\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading1360_e38023-67 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_e38023-67\"><strong>Puntuaci\u00f3n global AgentAya:<\/strong> 4 \/ 5<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce, .wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce[data-kb-block=\"kb-adv-heading1360_78895c-ce\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce[data-kb-block=\"kb-adv-heading1360_78895c-ce\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_78895c-ce[data-kb-block=\"kb-adv-heading1360_78895c-ce\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_78895c-ce wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_78895c-ce\">Un herramienta confiable para pymes que quieren ampliar y optimizar su atenci\u00f3n al cliente, aceptando procesos empresariales de venta e incorporaci\u00f3n.<\/p>\n\n\n<style>.kb-row-layout-id1360_1c09fb-25 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1360_1c09fb-25 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1360_1c09fb-25 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id1360_1c09fb-25 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1360_1c09fb-25 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id1360_1c09fb-25 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1360_1c09fb-25 alignnone pros-cons-box wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1360_1836f3-c1 > .kt-inside-inner-col,.kadence-column1360_1836f3-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1360_1836f3-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1360_1836f3-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1360_1836f3-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1360_1836f3-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1360_1836f3-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column1360_1836f3-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1360_1836f3-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1360_1836f3-c1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3, .wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3[data-kb-block=\"kb-adv-heading1360_04f7f2-b3\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3[data-kb-block=\"kb-adv-heading1360_04f7f2-b3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_04f7f2-b3[data-kb-block=\"kb-adv-heading1360_04f7f2-b3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading1360_04f7f2-b3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_04f7f2-b3\"><strong>Ideal para:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pymes de comercio electr\u00f3nico en crecimiento que necesitan soporte 24\/7 en web y WhatsApp.<\/li>\n\n\n\n<li>Equipos peque\u00f1os que cuentan con cierta capacidad t\u00e9cnica o con un integrador externo.<\/li>\n\n\n\n<li>Negocios que requieren soporte multiling\u00fce y automatizaciones m\u00e1s avanzadas que un bot basado \u00fanicamente en reglas.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column1360_95fa97-bd > .kt-inside-inner-col,.kadence-column1360_95fa97-bd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1360_95fa97-bd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1360_95fa97-bd > .kt-inside-inner-col{flex-direction:column;}.kadence-column1360_95fa97-bd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1360_95fa97-bd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1360_95fa97-bd{position:relative;}@media all and (max-width: 1024px){.kadence-column1360_95fa97-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1360_95fa97-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1360_95fa97-bd\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0, .wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0[data-kb-block=\"kb-adv-heading1360_4e61f2-a0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0[data-kb-block=\"kb-adv-heading1360_4e61f2-a0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_4e61f2-a0[data-kb-block=\"kb-adv-heading1360_4e61f2-a0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading1360_4e61f2-a0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_4e61f2-a0\"><strong>No ideal para:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aut\u00f3nomos o microempresas con vol\u00famenes de soporte muy bajos y presupuesto nulo para integraciones.&nbsp;<\/li>\n\n\n\n<li>Equipos que necesitan una interfaz o soporte completamente en espa\u00f1ol desde el primer d\u00eda sin ajustes.&nbsp;<\/li>\n\n\n\n<li>Negocios que requieren aplicaciones m\u00f3viles nativas para operar directamente desde el terreno.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad, .wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad[data-kb-block=\"kb-adv-heading1360_9568a2-ad\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad[data-kb-block=\"kb-adv-heading1360_9568a2-ad\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_9568a2-ad[data-kb-block=\"kb-adv-heading1360_9568a2-ad\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_9568a2-ad wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_9568a2-ad\"><span class=\"ez-toc-section\" id=\"Caracteristicas_principales_de_Ada_AI\"><\/span><strong>Caracter\u00edsticas principales<\/strong> de Ada AI<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Construir agentes de IA y desplegar en chat, voz, correo y canales de mensajer\u00eda.&nbsp;<\/li>\n\n\n\n<li>Ingesta de base de conocimientos (conexi\u00f3n a documentos existentes para generar respuestas).&nbsp;<\/li>\n\n\n\n<li>Derivaci\u00f3n a agentes humanos con contexto y creaci\u00f3n de tickets.&nbsp;<\/li>\n\n\n\n<li>Anal\u00edtica, pruebas y herramientas de mejora continua.<\/li>\n\n\n\n<li>En los canales sociales, el agente de IA tambi\u00e9n procesa los mensajes con im\u00e1genes, audio, video u otros archivos y responde seg\u00fan el contexto, en lugar de devolver una respuesta fija de &#8220;mensaje no admitido&#8221;. El cambio se aplica de forma autom\u00e1tica, sin configuraci\u00f3n.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f, .wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f[data-kb-block=\"kb-adv-heading1360_f5d1f0-6f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f[data-kb-block=\"kb-adv-heading1360_f5d1f0-6f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_f5d1f0-6f[data-kb-block=\"kb-adv-heading1360_f5d1f0-6f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_f5d1f0-6f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_f5d1f0-6f\"><strong>Funciones de la IA<\/strong><\/h3>\n\n\n\n<p>Ada presenta su producto como una plataforma ACX y describe el <strong>Reasoning Engine<\/strong>, como un motor de razonamiento unificado que aporta inteligencia compartida a los canales de voz, mensajer\u00eda y correo, y permite gestionar el agente desde un solo lugar. Este mecanismo decide c\u00f3mo ayudar mejor a cada cliente, combinando conocimiento, automatizaci\u00f3n y mejora continua.<\/p>\n\n\n\n<p>Cuando un cliente hace una consulta, el motor eval\u00faa cuatro fuentes de informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pregunta de aclaraci\u00f3n:<\/strong> si necesita m\u00e1s datos, formula preguntas antes de continuar.<\/li>\n\n\n\n<li><strong>Base de conocimientos:<\/strong> si la respuesta existe en el contenido cargado, la usa para generar el mensaje.<\/li>\n\n\n\n<li><strong>Sistemas de negocio:<\/strong> si el dato est\u00e1 disponible en un sistema integrado, ejecuta una Acci\u00f3n para recuperarlo.<\/li>\n\n\n\n<li><strong>Playbooks:<\/strong> si aplica un flujo automatizado, inicia la Playbook correspondiente y realiza una serie de pasos predefinidos.<\/li>\n\n\n\n<li><strong>Derivaci\u00f3n:<\/strong> si ninguna de las opciones anteriores resuelve la consulta, transfiere la conversaci\u00f3n a un agente humano.<\/li>\n<\/ul>\n\n\n\n<p class=\"has--font-size\">Para que el agente mejore con el tiempo, las herramientas de Coaching ofrecen informaci\u00f3n sobre c\u00f3mo se toman estas decisiones y ayudan a detectar oportunidades de optimizaci\u00f3n, de modo que el agente siga dando respuestas precisas, \u00fatiles y coherentes. En conjunto, estos elementos permiten que el agente razone, act\u00fae y aprenda, de forma parecida a como un agente humano se apoya en su formaci\u00f3n, sus herramientas y su experiencia.<\/p>\n\n\n\n<p class=\"has--font-size\">Muchos chatbots son vulnerables a la inyecci\u00f3n de prompts o al jailbreaking, es decir, mensajes dise\u00f1ados para que el sistema revele informaci\u00f3n confidencial o insegura. Para prevenir la inyecci\u00f3n de prompts, Ada indica que el <strong>Reasoning Engine<\/strong> est\u00e1 estructurado para dificultar estos ataques mediante:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Varios subsistemas de IA trabajan juntos y modifican el contexto que rodea al mensaje del cliente.<\/li>\n\n\n\n<li>Instrucciones que definen con claridad la tarea, indican al agente no revelar su funcionamiento interno ni sus instrucciones y redirigen las conversaciones fuera de la charla casual.<\/li>\n\n\n\n<li>Modelos que buscan detectar y filtrar contenido da\u00f1ino, tanto en las entradas como en las salidas.<\/li>\n\n\n\n<li>Pruebas de IA generativa antes de cada nuevo despliegue.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-87-1024x600.avif\" alt=\"\" class=\"wp-image-5569\" srcset=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-87-1024x600.avif 1024w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-87-300x176.avif 300w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-87-768x450.avif 768w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-87.avif 1188w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97, .wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97[data-kb-block=\"kb-adv-heading1360_a3ddfd-97\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97[data-kb-block=\"kb-adv-heading1360_a3ddfd-97\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_a3ddfd-97[data-kb-block=\"kb-adv-heading1360_a3ddfd-97\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_a3ddfd-97 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_a3ddfd-97\"><strong>Integraciones<\/strong><\/h3>\n\n\n\n<p>Ada ofrece un amplio ecosistema de integraciones preconfiguradas, organizadas en las siguientes categor\u00edas:<\/p>\n\n\n\n<ul class=\"wp-block-list has--font-size\">\n<li><strong>Anal\u00edtica y m\u00e9tricas:<\/strong> por ejemplo, Dimension Labs, que permite obtener informaci\u00f3n avanzada sobre la interacci\u00f3n y los patrones de conversaci\u00f3n.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n de contenidos:<\/strong> conectores como Contentful o Github, que facilitan la ingesti\u00f3n de conocimiento existente.<\/li>\n\n\n\n<li><strong>Derivaci\u00f3n por correo electr\u00f3nico:<\/strong> integraciones como Zendesk Support o Help Scout, que permiten escalar conversaciones a agentes humanos con traspaso completo de contexto.<\/li>\n\n\n\n<li><strong>Derivaci\u00f3n por mensajer\u00eda:<\/strong> soluciones como Gorgias o Kustomer.<\/li>\n\n\n\n<li><strong>Derivaci\u00f3n por voz:<\/strong> integraciones como Aircall o Amazon Connect.<\/li>\n\n\n\n<li><strong>Sistemas de aerol\u00edneas:<\/strong> integraciones como Amadeus, Galileo by Travelport y Sabre, que dan acceso en tiempo real a los registros de reserva (PNR) y a los datos de itinerario para resolver cambios, cancelaciones y reembolsos.<\/li>\n\n\n\n<li><strong>El ecosistema de derivaci\u00f3n<\/strong> tambi\u00e9n se ampli\u00f3 con opciones como Dixa, Freshworks, Genesys, Gladly, NICE CXone, ServiceNow, Twilio Flex y Microsoft Dynamics.<\/li>\n<\/ul>\n\n\n\n<p class=\"has--font-size\">Para complementar estas integraciones, Ada dispone de un conjunto robusto de APIs REST, que permiten sincronizar perfiles de usuarios en tiempo real, importar y gestionar contenido, y cumplir con regulaciones de privacidad. Adem\u00e1s, agrupa sus recursos para desarrolladores en un kit de herramientas que incluye APIs, SDKs y un servidor MCP. Desde la p\u00e1gina Servidor MCP del panel (en Plataforma > MCP Server) se pueden ver las conexiones de asistentes de IA autorizadas mediante OAuth, con el correo de quien las autoriz\u00f3 y la fecha de conexi\u00f3n.<\/p>\n\n\n\n<p class=\"has--font-size\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88-1024x508.avif\" alt=\"\" class=\"wp-image-5570\" srcset=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88-1024x508.avif 1024w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88-300x149.avif 300w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88-768x381.avif 768w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88-1536x762.avif 1536w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-88.avif 1562w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has--font-size\"><br><\/p>\n\n\n<style>.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1406_200b8a-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1406_200b8a-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1406_138967-5e > .kt-inside-inner-col,.kadence-column1406_138967-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1406_138967-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1406_138967-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1406_138967-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1406_138967-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1406_138967-5e\"><div class=\"kt-inside-inner-col\">\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03, .wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03[data-kb-block=\"kb-adv-heading1360_270409-03\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03[data-kb-block=\"kb-adv-heading1360_270409-03\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_270409-03[data-kb-block=\"kb-adv-heading1360_270409-03\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_270409-03 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_270409-03\"><strong>Seguridad y cumplimiento de datos<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15, .wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15[data-kb-block=\"kb-adv-heading1360_be59a8-15\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15[data-kb-block=\"kb-adv-heading1360_be59a8-15\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_be59a8-15[data-kb-block=\"kb-adv-heading1360_be59a8-15\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_be59a8-15 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_be59a8-15\">Ada AI ofrece seguridad de nivel empresarial y aplica pr\u00e1cticas l\u00edderes de protecci\u00f3n de datos durante todo el ciclo de vida de la informaci\u00f3n. Sus controles de seguridad y exactitud mantienen las interacciones alineadas con las pol\u00edticas de cada empresa.<br>En cumplimiento normativo, abarca HIPAA, SOC 2, GDPR, CCPA, CPRA, PIPEDA, VPAT, SOC 3 y PCI DSS. Ada declara haber obtenido adem\u00e1s la certificaci\u00f3n AIUC-1, un est\u00e1ndar centrado en la confianza en la adopci\u00f3n de agentes de IA, comparable a SOC 2 pero pensado para IA; seg\u00fan la empresa, particip\u00f3 como contribuyente t\u00e9cnico fundador del est\u00e1ndar y fue la primera plataforma de atenci\u00f3n al cliente en certificarse. El Ada Trust Center re\u00fane y da transparencia a estas certificaciones y est\u00e1ndares.<br>La plataforma aplica retenci\u00f3n cero de datos con los proveedores de modelos de lenguaje: los datos de cliente no se almacenan con ellos ni se usan para entrenar modelos de terceros, y la informaci\u00f3n personal se enmascara seg\u00fan las pol\u00edticas configuradas.<br>En el control de accesos, las integraciones usan claves de API que permiten gestionar, rotar y revocar accesos de forma segura. Los administradores tambi\u00e9n pueden revocar cualquier conexi\u00f3n de asistente de IA desde la p\u00e1gina Servidor MCP: la sesi\u00f3n activa sigue funcionando hasta cinco minutos, hasta que caduca el token, y despu\u00e9s se corta el acceso; para recuperarlo, la persona debe volver a autorizar la conexi\u00f3n.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"558\" height=\"336\" src=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-89.avif\" alt=\"\" class=\"wp-image-5571\" srcset=\"https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-89.avif 558w, https:\/\/agentaya.com\/wp-content\/uploads\/2025\/10\/image-89-300x181.avif 300w\" sizes=\"auto, (max-width: 558px) 100vw, 558px\" \/><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98, .wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98[data-kb-block=\"kb-adv-heading1360_7009e1-98\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98[data-kb-block=\"kb-adv-heading1360_7009e1-98\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_7009e1-98[data-kb-block=\"kb-adv-heading1360_7009e1-98\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_7009e1-98 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_7009e1-98\"><strong>Idioma \u2013 Atenci\u00f3n al cliente e interfaz<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0, .wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0[data-kb-block=\"kb-adv-heading1360_26a566-b0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0[data-kb-block=\"kb-adv-heading1360_26a566-b0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_26a566-b0[data-kb-block=\"kb-adv-heading1360_26a566-b0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_26a566-b0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_26a566-b0\">El soporte e interfaz se encuentran principalmente en ingl\u00e9s. Aunque Ada ofrece una variedad de idiomas para comunicarse con los clientes, el panel de control est\u00e1 disponible \u00fanicamente en ingl\u00e9s.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38, .wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38[data-kb-block=\"kb-adv-heading1360_01a02f-38\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38[data-kb-block=\"kb-adv-heading1360_01a02f-38\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_01a02f-38[data-kb-block=\"kb-adv-heading1360_01a02f-38\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_01a02f-38 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_01a02f-38\"><strong>Idioma de la IA \u2013 La herramienta en s\u00ed&nbsp;<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3, .wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3[data-kb-block=\"kb-adv-heading1360_486a41-c3\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3[data-kb-block=\"kb-adv-heading1360_486a41-c3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_486a41-c3[data-kb-block=\"kb-adv-heading1360_486a41-c3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_486a41-c3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_486a41-c3\">La plataforma admite hasta 60 idiomas en su base de conocimientos y en las respuestas por correo electr\u00f3nico, y 42 idiomas de forma nativa en el canal de voz, entre ellos el espa\u00f1ol. Adem\u00e1s, dispone de <a href=\"https:\/\/agentaya.com\/es\/\" data-type=\"page\" data-id=\"6\">herramientas y gu\u00edas<\/a> para utilizar m\u00faltiples idiomas en una cuenta, por lo que resulta adecuada para audiencias en espa\u00f1ol y latinoamericanas; sin embargo, el contenido de conocimiento debe redactarse solo en los idiomas admitidos.<br>&nbsp;La cobertura var\u00eda seg\u00fan el canal: en el chat web se admite la mayor\u00eda de los idiomas, en correo las conversaciones comienzan en ingl\u00e9s pero el cliente puede cambiar de idioma al responder en otra lengua, y en voz se admiten 42 idiomas nativos, con la posibilidad de fijar el idioma inicial mediante n\u00famero o direcci\u00f3n SIP, encabezado SIP o el perfil del usuario.&nbsp;<br><\/p>\n\n\n<style>.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1406_200b8a-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1406_200b8a-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1406_138967-5e > .kt-inside-inner-col,.kadence-column1406_138967-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1406_138967-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1406_138967-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1406_138967-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1406_138967-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1406_138967-5e\"><div class=\"kt-inside-inner-col\">\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81, .wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81[data-kb-block=\"kb-adv-heading1360_8728d4-81\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81[data-kb-block=\"kb-adv-heading1360_8728d4-81\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_8728d4-81[data-kb-block=\"kb-adv-heading1360_8728d4-81\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_8728d4-81 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_8728d4-81\"><strong>Acceso m\u00f3vil&nbsp;<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e, .wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e[data-kb-block=\"kb-adv-heading1360_4bd619-2e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e[data-kb-block=\"kb-adv-heading1360_4bd619-2e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_4bd619-2e[data-kb-block=\"kb-adv-heading1360_4bd619-2e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_4bd619-2e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_4bd619-2e\">Ada no cuenta con una app m\u00f3vil dedicada para agentes; en su lugar, se integra con canales de mensajer\u00eda (WhatsApp, web chat, apps propias mediante SDK) y las consolas administrativas son solo accesibles v\u00eda web. Desde el lado del cliente, muchos canales son totalmente utilizables desde m\u00f3vil, pero la administraci\u00f3n de Ada es siempre desde el panel de control web, no con una app m\u00f3vil propia.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2, .wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2[data-kb-block=\"kb-adv-heading1360_76680d-d2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2[data-kb-block=\"kb-adv-heading1360_76680d-d2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_76680d-d2[data-kb-block=\"kb-adv-heading1360_76680d-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_76680d-d2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_76680d-d2\"><strong>Soporte, proceso de incorporaci\u00f3n y gesti\u00f3n de cuentas<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d, .wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d[data-kb-block=\"kb-adv-heading1360_c6287e-6d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d[data-kb-block=\"kb-adv-heading1360_c6287e-6d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_c6287e-6d[data-kb-block=\"kb-adv-heading1360_c6287e-6d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_c6287e-6d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_c6287e-6d\">Ada ofrece soporte, incorporaci\u00f3n y gesti\u00f3n de cuentas que la destacan por su enfoque empresarial y escalabilidad. Los clientes pueden acceder a demos personalizadas y orientaci\u00f3n pr\u00e1ctica, incluyendo revisiones de sus canales de servicio y sugerencias para la adopci\u00f3n de IA, m\u00e1s ejemplos reales adaptados al sector y volumen de la empresa. La herramienta cuenta con Ada Academy para aprendizaje autoservicio, junto con una documentaci\u00f3n clara y completa para guiar la configuraci\u00f3n, personalizaci\u00f3n y optimizaci\u00f3n del agente. Las pymes y equipos t\u00e9cnicos menos experimentados tienen la opci\u00f3n de acelerar la puesta en marcha mediante socios de implementaci\u00f3n autorizados o consultores especializados, recomendados por Ada.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7, .wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7[data-kb-block=\"kb-adv-heading1360_9b28fe-d7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7[data-kb-block=\"kb-adv-heading1360_9b28fe-d7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_9b28fe-d7[data-kb-block=\"kb-adv-heading1360_9b28fe-d7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_9b28fe-d7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_9b28fe-d7\">Para casos complejos, las Playbooks permiten automatizar flujos multietapa siguiendo procedimientos operativos est\u00e1ndar (SOP), todo en lenguaje natural, documentos o diagramas, sin necesidad de scripting. Puedes acceder a documentaci\u00f3n, cursos online, recursos y soporte directo desde la biblioteca online y Ada Education Academy.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa, .wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa[data-kb-block=\"kb-adv-heading1360_86d29e-fa\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa[data-kb-block=\"kb-adv-heading1360_86d29e-fa\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_86d29e-fa[data-kb-block=\"kb-adv-heading1360_86d29e-fa\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_86d29e-fa wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_86d29e-fa\"><strong>Facilidad de uso \/ UX<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c, .wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c[data-kb-block=\"kb-adv-heading1360_f2c986-5c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c[data-kb-block=\"kb-adv-heading1360_f2c986-5c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_f2c986-5c[data-kb-block=\"kb-adv-heading1360_f2c986-5c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_f2c986-5c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_f2c986-5c\">Ada AI se destaca por su constructor visual de flujos low-code, intuitivo y accesible para equipos peque\u00f1os que buscan soluciones r\u00e1pidas y personalizables. La plataforma integra herramientas de previsualizaci\u00f3n y pruebas que simplifican la creaci\u00f3n y ajuste de automatizaciones, permitiendo a usuarios sin experiencia t\u00e9cnica gestionar tareas b\u00e1sicas y probar resultados en tiempo real.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1, .wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1[data-kb-block=\"kb-adv-heading1360_e79644-b1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1[data-kb-block=\"kb-adv-heading1360_e79644-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_e79644-b1[data-kb-block=\"kb-adv-heading1360_e79644-b1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_e79644-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_e79644-b1\">No obstante, para desplegar una automatizaci\u00f3n omnicanal completa es necesario dedicar tiempo a configurar, adaptar y validar los flujos y contenidos, as\u00ed como realizar pruebas adicionales para optimizar la experiencia. La localizaci\u00f3n en idiomas distintos al ingl\u00e9s requiere ajustes adicionales y validaci\u00f3n, especialmente en ciertos mercados como Espa\u00f1a.<\/p>\n\n\n<style>.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1406_200b8a-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1406_200b8a-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1406_200b8a-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1406_138967-5e > .kt-inside-inner-col,.kadence-column1406_138967-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1406_138967-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1406_138967-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1406_138967-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1406_138967-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1406_138967-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1406_138967-5e\"><div class=\"kt-inside-inner-col\">\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97, .wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97[data-kb-block=\"kb-adv-heading1360_915662-97\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97[data-kb-block=\"kb-adv-heading1360_915662-97\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_915662-97[data-kb-block=\"kb-adv-heading1360_915662-97\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_915662-97 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_915662-97\"><span class=\"ez-toc-section\" id=\"Precios_y_planes\"><\/span><strong>Precios y planes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c, .wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c[data-kb-block=\"kb-adv-heading1360_73cbe2-4c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c[data-kb-block=\"kb-adv-heading1360_73cbe2-4c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_73cbe2-4c[data-kb-block=\"kb-adv-heading1360_73cbe2-4c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_73cbe2-4c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_73cbe2-4c\">Ada ofrece precios simples basados en la cantidad de uso que el usuario har\u00e1 de su plataforma completa, y puedes <a href=\"https:\/\/www.ada.cx\/pricing\/?utm_source=agentaya&amp;utm_medium=referral&amp;utm_campaign=ada\" data-type=\"link\" data-id=\"https:\/\/www.ada.cx\/pricing\/?utm_source=agentaya&amp;utm_medium=referral&amp;utm_campaign=ada\" rel=\"nofollow noopener\" target=\"_blank\">solicitar una cotizaci\u00f3n<\/a> compartiendo tu correo, empresa y volumen esperado de contactos, adem\u00e1s de reservar una demo directamente desde la p\u00e1gina. El paquete incluye todo lo necesario: resoluci\u00f3n con razonamiento usando m\u00faltiples modelos, conexi\u00f3n a tu contenido existente, control del comportamiento del agente, despliegue en canales de mensajer\u00eda, voz y email, traducci\u00f3n instant\u00e1nea en traducci\u00f3n en varios idiomas, m\u00e9tricas como CSAT y automatizaci\u00f3n de transferencia a agentes humanos con creaci\u00f3n\/actualizaci\u00f3n de tickets. Adem\u00e1s, es f\u00e1cil estimar el ahorro inmediato y a largo plazo con su calculadora de ROI.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f, .wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f[data-kb-block=\"kb-adv-heading1360_22927e-2f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f[data-kb-block=\"kb-adv-heading1360_22927e-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_22927e-2f[data-kb-block=\"kb-adv-heading1360_22927e-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_22927e-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_22927e-2f\"><span class=\"ez-toc-section\" id=\"Caso_practico\"><\/span><strong>Caso pr\u00e1ctico&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2, .wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2[data-kb-block=\"kb-adv-heading1360_92a945-b2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2[data-kb-block=\"kb-adv-heading1360_92a945-b2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_92a945-b2[data-kb-block=\"kb-adv-heading1360_92a945-b2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_92a945-b2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_92a945-b2\">Dott, operador europeo de micromovilidad, pas\u00f3 de un 32 % a un 77 % de resoluci\u00f3n automatizada tras tratar la IA como un requisito de producto y no como una simple herramienta de soporte.<br>En 2019, su objetivo era resolver el 80 % de los tickets en un plazo de seis horas, y un chatbot con guiones atend\u00eda cerca del 30 % del volumen. El resto pasaba a agentes humanos. Cuando Dott lanz\u00f3 un agente de IA en noviembre de 2024, la resoluci\u00f3n automatizada subi\u00f3 del 32 % al 62 % en tres meses y alcanz\u00f3 el 77 % en febrero de 2026. El tiempo de respuesta baj\u00f3 a menos de tres segundos, seg\u00fan Nicolas Gorse, director de operaciones de la empresa.<br>La clave fueron 25 automatizaciones conectadas por API a los sistemas internos de Dott, que permiten al agente resolver sin escalar: reembolsos, comprobaciones de veh\u00edculos y gesti\u00f3n de viajes. Un buen ejemplo es el cierre de trayectos. La micromovilidad depende del GPS y, cuando un usuario no puede finalizar un viaje, el agente entiende el problema, determina qu\u00e9 hace falta y ejecuta la llamada a la API que cierra el trayecto en segundos, en lugar de derivarlo a una cola de atenci\u00f3n.<br>El an\u00e1lisis de conversaciones a escala tambi\u00e9n revel\u00f3 causas que el equipo no lograba validar de forma manual. En un mercado, un aumento de solicitudes de reembolso parec\u00eda un fallo del proceso de reembolso, pero result\u00f3 ser un problema de precios: los clientes no usaban sus minutos antes del vencimiento. En otro caso, el agente parec\u00eda fallar en un tema concreto por art\u00edculos de conocimiento contradictorios que enviaban a los clientes a bucles.<br>Por qu\u00e9 es relevante: el caso de Dott muestra c\u00f3mo un equipo de atenci\u00f3n al cliente deja de gestionar una cola de tickets para gestionar el rendimiento del agente de IA, y convierte cada conversaci\u00f3n en informaci\u00f3n \u00fatil para el resto del negocio. Puedes leer <a href=\"https:\/\/www.ada.cx\/blog\/dott-ai-native-cx-team-autonomous-customer-service\/\" data-type=\"link\" data-id=\"https:\/\/www.ada.cx\/blog\/dott-ai-native-cx-team-autonomous-customer-service\/\" rel=\"nofollow noopener\" target=\"_blank\">el caso de estudio completo aqu\u00ed.<\/a><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b, .wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b[data-kb-block=\"kb-adv-heading1360_df95f8-8b\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b[data-kb-block=\"kb-adv-heading1360_df95f8-8b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_df95f8-8b[data-kb-block=\"kb-adv-heading1360_df95f8-8b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_df95f8-8b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_df95f8-8b\">Demo oficial \/ solicitar demo: <a href=\"https:\/\/www.ada.cx\/demo\/?utm_source=agentaya&amp;utm_medium=referral&amp;utm_campaign=ada\" data-type=\"link\" data-id=\"https:\/\/www.ada.cx\/demo\/\" rel=\"nofollow noopener\" target=\"_blank\">p\u00e1gina de demos de Ada<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ada CX | scale your customer service effortlessly with AI\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/w7Do0gq589A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df, .wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df[data-kb-block=\"kb-adv-heading1360_85695f-df\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df[data-kb-block=\"kb-adv-heading1360_85695f-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_85695f-df[data-kb-block=\"kb-adv-heading1360_85695f-df\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_85695f-df wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_85695f-df\"><span class=\"ez-toc-section\" id=\"_Herramienta_vs_Alternativas\"><\/span><strong>&nbsp;Herramienta vs Alternativas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08, .wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08[data-kb-block=\"kb-adv-heading1360_4cede1-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08[data-kb-block=\"kb-adv-heading1360_4cede1-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_4cede1-08[data-kb-block=\"kb-adv-heading1360_4cede1-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_4cede1-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_4cede1-08\"><em>Comparativa Ada AI vs Intercom vs Zendesk <\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ada AI se destaca por su soporte multiling\u00fce, automatizaci\u00f3n low-code y una oferta omnicanal que permite gestionar interacciones a trav\u00e9s de chat, voz, correo y mensajer\u00eda. Su ecosistema de integraciones nativas y APIs est\u00e1 dise\u00f1ado para entornos empresariales, lo que facilita la conexi\u00f3n con CRMs y herramientas de soporte avanzadas y resulta especialmente \u00fatil para empresas que buscan escalar y optimizar la gesti\u00f3n del cliente en varios idiomas y canales.<\/li>\n\n\n\n<li><a href=\"https:\/\/agentaya.com\/es\/ai-review\/intercom\/\" data-type=\"ai_tool\" data-id=\"1355\">Intercom<\/a> es m\u00e1s \u00e1gil en la configuraci\u00f3n y est\u00e1 especialmente adaptada a la mensajer\u00eda y al soporte conversacional en pymes; ofrece entrenamiento de agentes sin c\u00f3digo e integraci\u00f3n multimedia sencilla, aunque tiene menor especializaci\u00f3n en el canal de voz empresarial y su modelo de precios por resoluci\u00f3n puede ser dif\u00edcil de prever.<\/li>\n\n\n\n<li><a href=\"https:\/\/agentaya.com\/es\/ai-review\/zendesk\/\" data-type=\"ai_tool\" data-id=\"1358\">Zendesk<\/a>, con su IA integrada (AI Agents y Copilot), sobresale en ticketing y automatizaci\u00f3n, y aporta un ecosistema flexible con altos est\u00e1ndares de seguridad y cumplimiento normativo. Muchas de sus funciones de IA son complementos, lo que puede aumentar la complejidad y el coste de la soluci\u00f3n seg\u00fan las necesidades de cada empresa.<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id1406_530b77-6f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1406_530b77-6f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1406_530b77-6f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1406_530b77-6f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1406_530b77-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1406_530b77-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1406_530b77-6f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1406_251e60-bd > .kt-inside-inner-col,.kadence-column1406_251e60-bd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1406_251e60-bd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1406_251e60-bd > .kt-inside-inner-col{flex-direction:column;}.kadence-column1406_251e60-bd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1406_251e60-bd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1406_251e60-bd{position:relative;}@media all and (max-width: 1024px){.kadence-column1406_251e60-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1406_251e60-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1406_251e60-bd\"><div class=\"kt-inside-inner-col\">\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18, .wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18[data-kb-block=\"kb-adv-heading1360_6f3612-18\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18[data-kb-block=\"kb-adv-heading1360_6f3612-18\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_6f3612-18[data-kb-block=\"kb-adv-heading1360_6f3612-18\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1360_6f3612-18 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_6f3612-18\"><span class=\"ez-toc-section\" id=\"Preguntas_frecuentes\"><\/span><strong>Preguntas frecuentes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0, .wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0[data-kb-block=\"kb-adv-heading1360_01b7e9-a0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0[data-kb-block=\"kb-adv-heading1360_01b7e9-a0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_01b7e9-a0[data-kb-block=\"kb-adv-heading1360_01b7e9-a0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_01b7e9-a0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_01b7e9-a0\"><strong>\u00bfC\u00f3mo puede ayudar a aumentar las ventas el chat en l\u00ednea de Ada AI?<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87, .wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87[data-kb-block=\"kb-adv-heading1360_9f399f-87\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87[data-kb-block=\"kb-adv-heading1360_9f399f-87\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_9f399f-87[data-kb-block=\"kb-adv-heading1360_9f399f-87\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_9f399f-87 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_9f399f-87\">El chat en l\u00ednea de Ada AI permite atender a los clientes en tiempo real, en su idioma y canal preferido (web, WhatsApp, email o voz). Al responder dudas de producto, disponibilidad o env\u00edo al instante, evita la p\u00e9rdida de ventas por falta de informaci\u00f3n. Adem\u00e1s, puede recomendar art\u00edculos relacionados, guiar el proceso de compra y reducir la fricci\u00f3n en el proceso de pago. Esto incrementa la conversi\u00f3n y mejora la experiencia del cliente.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb, .wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb[data-kb-block=\"kb-adv-heading1360_dfb6de-bb\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb[data-kb-block=\"kb-adv-heading1360_dfb6de-bb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_dfb6de-bb[data-kb-block=\"kb-adv-heading1360_dfb6de-bb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_dfb6de-bb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_dfb6de-bb\"><strong>\u00bfCu\u00e1l es el retorno de inversi\u00f3n (ROI) de usar Ada AI?<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a, .wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a[data-kb-block=\"kb-adv-heading1360_37d477-6a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a[data-kb-block=\"kb-adv-heading1360_37d477-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_37d477-6a[data-kb-block=\"kb-adv-heading1360_37d477-6a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_37d477-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_37d477-6a\">El ROI exacto depender\u00e1 del volumen de interacciones de cada empresa, pero las valoraciones de clientes destacan reducciones de tiempo de respuesta, mayor satisfacci\u00f3n y m\u00e1s ingresos por soporte mejorado. Para medirlo se tienen en cuenta los siguientes puntos: Ahorro en costes de soporte,<strong> <\/strong>automatiza hasta un 70\u201380% de las consultas repetitivas, reduciendo la necesidad de personal adicional.<strong> <\/strong>Incremento de ventas y escalabilidad.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47, .wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47[data-kb-block=\"kb-adv-heading1360_ec1d9c-47\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47[data-kb-block=\"kb-adv-heading1360_ec1d9c-47\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_ec1d9c-47[data-kb-block=\"kb-adv-heading1360_ec1d9c-47\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading1360_ec1d9c-47 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_ec1d9c-47\"><strong>\u00bfC\u00f3mo funciona Ada AI?&nbsp;<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9, .wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9[data-kb-block=\"kb-adv-heading1360_e108b1-a9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9[data-kb-block=\"kb-adv-heading1360_e108b1-a9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1360_e108b1-a9[data-kb-block=\"kb-adv-heading1360_e108b1-a9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1360_e108b1-a9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1360_e108b1-a9\">Es una plataforma low-code\/no-code que permite a los equipos dise\u00f1ar flujos conversacionales, conectar bases de conocimiento (FAQ, art\u00edculos, documentos) e integrarse con sistemas como CRM o plataformas de mensajer\u00eda. Su motor de IA procesa la intenci\u00f3n del usuario, busca la mejor respuesta en los contenidos cargados y responde autom\u00e1ticamente; cuando es necesario, deriva al agente humano con todo el contexto.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ada: Rese\u00f1a completa de la soluci\u00f3n IA definitiva para CX Ada es una plataforma de atenci\u00f3n al cliente, que crea y gestiona agentes conversacionales para resolver consultas a trav\u00e9s de chat, voz, correo electr\u00f3nico y canales de mensajer\u00eda. Aunque forma parte de la categor\u00eda de agentes de IA, va m\u00e1s all\u00e1 de los chatbots de&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"ai_category":[49],"ai_tag":[63,56],"class_list":["post-1360","ai_tool","type-ai_tool","status-publish","hentry","ai_category-ai-agents","ai_tag-no-code","ai_tag-paid-subscriptions"],"acf":[],"_links":{"self":[{"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/ai_tool\/1360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/ai_tool"}],"about":[{"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/types\/ai_tool"}],"wp:attachment":[{"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/media?parent=1360"}],"wp:term":[{"taxonomy":"ai_category","embeddable":true,"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/ai_category?post=1360"},{"taxonomy":"ai_tag","embeddable":true,"href":"https:\/\/agentaya.com\/es\/wp-json\/wp\/v2\/ai_tag?post=1360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}