Freshdesk Freddy AI Review
What is Freshdesk Freddy AI?
Freddy AI is Freshdesk’s artificial intelligence engine that automates, optimizes, and personalizes customer service within the Freshworks ecosystem.
✅AI Duality: AI Agent resolves up to 80% of routine inquiries 24/7, and AI Copilot suggests answers, translates, and summarizes conversations in real time.
✅Express deployment and customization: pre-built flows and skills (Shopify, Stripe, e-commerce) with no code, plus predictive analytics to prioritize tickets and suggest the next best action.
✅Security and coverage across all channels: sensitive data detection, encryption, access control, and built-in audits; multilingual interface and support across all touchpoints.
User-friendly interface with guided setup wizards and simple automation.
Available on Freshdesk plans; Freddy AI requires a demo or 14-day free trial.
Prices and Plans
Freshdesk Freddy AI price is
Free trial available – Plans available.
For more details on the different plans, we recommend visiting their website.
Advantages and Disadvantages
Advantages
- Teams looking to scale 24/7 support with fewer human agents.
- E-commerce companies that leverage pre-built capabilities (Shopify, Stripe).
- Organizations that prioritize security and compliance when integrating AI.
Disadvantages
- Businesses that require deep technical customization outside of native workflows.
- Teams with no intention of subscribing to Freshdesk paid plans.
- Projects that rely exclusively on a mobile app for conversational AI.
Freshdesk Freddy AI vs Alternatives
Explore other tools on our platform to find the one that best suits your needs.
AgentAya Verdict
User Opinion
With a 4.2/5 rating on G2 (Freddy Copilot) and a 4.2/5 rating on Trustpilot (Freshdesk overall), users praise the speed of implementation, the effectiveness of the bots, and the support from the Freshworks team. On the other hand, they mention that highly complex workflows may require additional customization work.
