Tidio – Lyro AI Review
What is Tidio (Lyro AI)?
Lyro AI is Tidio’s conversational artificial intelligence engine, designed to automatically answer frequently asked questions and reduce ticket volume on digital channels. It’s aimed at e-commerce businesses, entrepreneurs, and enterprises looking for a quick-to-implement automated support solution.
✅Generative AI-powered assistant that automatically responds using information from the help center or knowledge base.
✅No-code training: Lyro learns directly from your FAQs without technical setup.
✅Ability to transfer conversations to human agents if necessary, ensuring service continuity. Lyro AI automates up to 67% of conversations across chat, email, and social media (and in case studies, reaching 90%).
User-friendly interface, ideal for non-technical users.
Free plan available with basic features; paid plans start at $29/month.
Prices and Plans
The price of Tidio (Lyro AI) is
Free plan available – Subscriptions available.
For more details on the different plans, we recommend visiting their website.
Advantages and Disadvantages
Advantages
- Digital businesses that receive many repetitive questions.
- Entrepreneurs and online stores looking to automate support without the technical hassle.
- Teams that want a chatbot tool with good native integrations.
Disadvantages
- Companies that require complex flows or highly customized responses.
- Organizations with high privacy requirements or processing on their own servers.
- Teams that prefer tools with full control over AI models.
Tidio (Lyro AI) vs Alternatives
Explore other tools on our platform to find the one that best suits your needs.
AgentAya Verdict
User Opinion
As of July 2025, Lyro AI has a rating of 4.7 out of 5 on both G2 and Capterra, and 4.6 out of 5 on the Shopify App Store. Users highlight its ease of use, quick integration with online stores, and immediate reduction in ticket volume. However, they mention some limitations in the advanced customization of responses.
