Zendesk - AgentAya

Zendesk AI Review

Zendesk

What is Zendesk AI?

Zendesk AI Agents transforms customer service with cutting-edge artificial intelligence. Automation starts from day one thanks to virtual assistants and intelligent copilots. The platform enables requests to be resolved across multiple integrated channels—including chat, email, voice, social media, and SMS—and easily scales from small teams to global enterprise operations.

✅Intelligent automation from the first contact, powered by conversational bots and AI-based macros, streamlines request management with speed and efficiency.
✅Advanced predictive capabilities, with real-time recommendations, boost agent performance and deliver more agile and personalized experiences.
✅Native integration with the Help Center, ticketing system, and connected channels—such as chat, email, voice, social media, and SMS—ensures seamless and consistent support across all touchpoints.

Intuitive interface, no-code integration within the Zendesk ecosystem.

Included in Professional or Enterprise Suite plans; prices not detailed online.

Prices and Plans

Zendesk AI is priced at

No free trial available – Plans available..

For more details on the different plans, we recommend visiting their website.

Advantages and Disadvantages

Advantages

Medium and large companies that already use Zendesk.
Support teams that want to automate repetitive tasks.
Organizations that manage multiple service channels.

Disadvantages

Small and medium-sized businesses that cannot afford Enterprise plans.
Teams that require 100% Spanish AI with full human supervision.
Users with no prior experience with structured support tools.

Zendesk AI vs Alternatives

Explore other tools on our platform to find the one that best suits your needs.

AgentAya Verdict

User Opinion

4.3/5 on G2, where users highlight the ease of integration, scalability, and intelligent automation of Zendesk’s AI agents. 1.7/5 on Trustpilot, where reviews are more critical, pointing out some shortcomings in customer service, high prices, and a somewhat steep learning curve.