Tidio Lyro AI: No-Code Conversational Agent for SMEs

Lyro AI is Tidio’s conversational agent, part of a US-based B2B company specializing in customer service automation. It integrates into Tidio’s main platform and enables businesses to offer automated support through generative artificial intelligence, without requiring any coding or programming.

Unlike traditional chatbots, this AI agent doesn’t rely on rigid flows: it learns directly from the content the company provides (such as their website, FAQs, or support articles) and uses that knowledge to deliver natural, reliable responses that always align with the brand. It also features automatic language detection and instant human handoff when a query exceeds its response capabilities.

AgentAya Verdict: Tidio Lyro AI

Lyro AI is a conversational agent that combines advanced generative technology with a 100% secure, business-focused approach. Designed for small teams and medium-sized businesses, it stands out for its immediate learning capability, no-code configuration environment, and native integration with Tidio’s ecosystem (live chat, automations, sales flows, analytics, and omnichannel support).

Lyro is especially useful for companies wanting to offer 24/7 support without increasing headcount. The AI responds to queries about orders, policies, or product availability in seconds, with a resolution rate of around 67% according to performance data published by Tidio.

However, its controlled approach (based on internal data, not public information) means Lyro doesn’t improvise or generate responses outside available knowledge. This makes it more secure and consistent, though less flexible than other open systems.

Score Breakdown

Category	Score	Description
Features and Functionality	4.5 ⭐⭐⭐⭐⭐	Generative AI agent, machine learning, intelligent actions, human handoff
Integrations	5.0 ⭐⭐⭐⭐⭐	Connection with Shopify, Zendesk, Salesforce, HubSpot, Messenger and more
Language and Support	4.0 ⭐⭐⭐⭐	Multilingual (includes multiple languages); technical support primarily in English
Ease of Use	5.0 ⭐⭐⭐⭐⭐	No-code activation and guided configuration
Value for Money	4.0 ⭐⭐⭐⭐	High operational efficiency with scalable plans and free trial

AgentAya Overall Score: ⭐⭐⭐⭐ 4.6 / 5

Lyro AI represents an outstanding balance between automation, security, and accessibility for small and medium businesses seeking a reliable, easy-to-manage AI agent.

Tidio Lyro AI Key Features

• Automated no-code chat: Lyro learns directly from FAQs or knowledge base.
• Human escalation: Can automatically transfer conversations to agents when detecting complex queries.
• Multichannel: Manages chats from website, social media, email, and messaging from a single panel.
• Unified panel: Allows reviewing and responding to all conversations from a centralized inbox.
• Visual customization: The chat widget can adapt to brand style and colors.
• Integrated analytics: Offers metrics on response time, resolved conversations, and agent performance.

These features help SMEs reduce response time and increase customer satisfaction, freeing resources for more strategic tasks.

AI Functions

Lyro AI uses generative models optimized by Tidio to understand user intent and offer responses based exclusively on company content. This means it doesn’t improvise or invent information: it responds accurately from loaded data.

Its intelligence stands out through three key capabilities:

• Semantic understanding: Detects intent and context of each query.
• Continuous learning: Improves performance with real interactions.
• Intelligent routing: Identifies when a query should be handled by a human.

These functions make Lyro a truly “intelligent” assistant, focused on utility rather than technical complexity.

Integrations

Lyro AI integrates natively with Shopify, WordPress/WooCommerce, Facebook Messenger, Instagram, WhatsApp, Zendesk, HubSpot, Salesforce, among other platforms. Additionally, it offers an open API and SDK so developers can connect Tidio with virtually any external system (CRM, databases, etc.) as needed.

Security and Data Compliance

Tidio maintains data ownership in users’ hands. Conversations processed by Lyro are not used to train public AI models.

The system applies encryption in transit (TLS) and at rest, and complies with European privacy regulations (GDPR). Tidio offers clients the option to enable multi-factor authentication (2FA) for agent accounts, adding an extra security layer at login. Additionally, the tool has a Roles and Permissions system for panel users (project owners, administrators, agents with limited access, etc.), allowing restrictions on what each team member can see or do.

Finally, it’s worth noting that Lyro AI doesn’t search for answers on Google or networks, only in each company’s internal knowledge base, and doesn’t share those conversations with third parties to train other artificial intelligences. This makes it more secure and predictable.

Language – Customer Support and Interface

Tidio’s interface is localized in several languages (English, French, German, Italian, and Portuguese, among others), facilitating use across different markets without manual translations. Regarding Tidio’s technical support, although the company has multilingual staff and offers assistance by email and even chat in several languages, the primary language of their support and documentation is English.

Even so, they have translated knowledge base and email support available in multiple languages, making onboarding easier for international teams.

AI Language – The Tool Itself

Lyro AI can understand and respond in approximately 12-13 languages stably today, covering major European languages (including multiple languages, of course) and some additional ones, with the ability to continue incorporating languages from Asia or other regions going forward.

Lyro doesn’t have to internally translate first to English, but works directly in the customer’s language, resulting in more natural and accurate communications. For example, if a customer writes asking “What is the status of my order?” in their language, Lyro will recognize the language and search for the answer in the knowledge base in that language, responding in the same language. If another customer then asks in a different language, Lyro will answer in that language, etc., all without having to manually configure different bots per language.

It should be noted that Tidio allows customizing which languages Lyro will use. In the configuration, one can choose to enable “all supported languages” or only a specific subset (for example: a company can configure Lyro AI to serve in two languages but not in others).

Mobile Access

Tidio has mobile applications for iOS and Android, plus a fully responsive web version. From mobile you can manage chats, review tickets, and access metrics, though certain advanced functions (like flow editing) work better from desktop.

These mobile applications have all the necessary functions to keep you in touch with your customers. You can manage all communication channels from the palm of your hand.

Support, Onboarding Process, and Account Management

Lyro AI includes onboarding materials with video tutorials and an official YouTube channel. In their help center you can find guided documentation, ebooks, and interactive articles. New users can activate the agent in less than 10 minutes thanks to a step-by-step configuration wizard.

Tidio’s team offers fast technical support and customer success programs for clients with higher plans, making it suitable even for SMEs without previous software experience.

Ease of Use / UX

Tidio’s design is clean, intuitive, and modern. The main panel groups all conversations and configurations in a clear interface.

Lyro AI can be configured without programming knowledge, allowing you to obtain real value in a matter of hours. For small teams, this ease translates to immediate productivity and virtually zero learning curve.

Price and Plans

Lyro AI is part of the Tidio suite, which offers a free plan (to start with basic live chat and a trial quota of the AI agent) and several paid subscription plans that scale according to needs. All plans allow using Lyro AI, including the free one with 50 complimentary AI conversations, and by choosing a paid plan you get a monthly renewable quota of conversations according to the contracted level (higher quota in superior plans).

There’s a 7-day free trial that unlocks all premium features at no cost, after which you can decide which plan to adopt. Paid plans start from affordable levels for SMEs and add benefits like more automations, advanced reports, customization (for example, chat branding), and priority support.

In any case, even the basic plan includes its complete capabilities (multilingual AI, learning from your content, human handoff, etc.). The difference lies mainly in the amount of automated conversations included. This allows the price-quality ratio to be scalable: you pay based on usage volume and get significant time savings in support, since Lyro AI can resolve on average ~67% of repetitive queries.

Case Study

An online store dedicated to selling tech accessories implemented Lyro AI to handle questions about shipping, returns, and payment methods.

In less than a month, it managed to automate over 60% of queries, reducing response times and freeing support staff. This translated into greater customer satisfaction and a notable increase in repeat sales conversion.

Tidio Lyro AI vs Alternatives

Below is a direct comparison between Lyro AI, Intercom (Fin AI), and Zendesk AI:

Feature	Lyro AI (Tidio)	Intercom (Fin AI)	Zendesk AI
Main Focus	No-code automated support for SMEs	Omnichannel communication and conversational marketing	Comprehensive ticket and enterprise support management
Learning Curve	Very low	Medium	High
Initial Cost	Accessible for SMEs	Moderate to high	High
Native Integrations	Shopify, WhatsApp, Messenger, Instagram	CRM, internal apps, Slack	Corporate channels, CRM and help desk
Automation Level	Up to 67% of queries resolved	Variable, requires training	High, oriented to formal support
Ideal for	Small or medium businesses expanding	Startups focused on engagement and sales	Companies with high support load and complex flows

In summary, Lyro AI offers faster and more economical implementation, while Intercom and Zendesk provide greater sophistication and customization, but with higher costs and complexity.

FAQs

How can Lyro AI help increase sales?

It enables answering questions in real-time, offering product recommendations, and recovering potential customers through automated chats.

What is the return on investment (ROI) when using Lyro AI?

The return is measured in customer satisfaction, team time savings, and higher sales conversion thanks to automation.

How does Lyro AI work?

It centralizes conversations from chat, email, and social networks. It learns from company content and responds automatically or routes to a human depending on complexity.

Can Lyro AI adapt to my brand’s style?

Yes. You can customize the chat widget, the AI’s voice, and base content to reflect your business identity.